Last Updated: August 27, 2026
This Privacy Policy explains how we collect, use, and protect your information when you use our App and its private and group chat, Channels, AI Chat, Notes, and Schedule features.
Account information (name, email, etc.); private and group chat messages you send or receive, including any images, voice notes, videos and files you attach; Channel messages and content you post; Notes you create and store; Schedule events and reminders you set; AI Chat conversations and prompts, including the questions you ask an AI agent inside a Channel and the agent's replies; if you chat with a public Channel's AI agent as a guest, the name and email you provide to start the chat together with those messages; subscription status and transaction identifiers (we do not store your payment card details); Device information, usage data, and log data.
We use your information to provide and improve the chat, Channels, AI Chat, Notes, and Schedule features, personalize your experience, improve AI performance, and ensure security.
Messages you exchange in private (one-to-one) and group conversations are stored on our servers so that they can be delivered and so your history is available to you across your devices. They are accessible to the participants of the conversation, and to our staff only where strictly necessary for safety, support, or where we are required to do so by law.
We do not use the content of your private or group messages to train AI models, and we do not send it to AI providers unless you explicitly use an AI feature on it.
Automated filtering. Messages pass through an automated filter that masks prohibited terms before delivery. This is applied by machine to the message content at the moment it is sent.
Retention. Message text is kept until you delete it or delete your account. Images, voice notes, videos and other files attached to chat messages are removed from our servers two weeks after they are sent; a copy may remain on the device of a participant who already received it, and that copy is under their control rather than ours.
Reporting and blocking. When you report a conversation, message, or user, we receive the reported content along with your report so that we can review it. When you block someone, we stop delivering their messages to you. Our EULA describes what is not allowed and how we act on reports.
When you use AI Chat, or chat with an AI agent inside a Channel, the messages you send (your questions and prompts) and the AI's replies may be stored on our servers. We store these conversations to deliver the feature, keep your conversation history available to you, provide customer support, maintain safety and prevent abuse, and improve the quality of the service.
Some public Channels allow you to chat with their AI agent. Where a Channel has enabled conversation saving, the messages exchanged with that Channel's AI agent — including, for guest visitors, the name and email you provide to start the chat — may be recorded and stored on our servers. If you do not want a conversation to be recorded, do not send it.
We retain these conversations for as long as your account is active or as needed to provide the service and comply with our legal obligations. We delete or anonymize them when you delete your account, or earlier on request, except where we are required to retain certain information by law. To request deletion of your conversations, use in-app account deletion or contact us at ai@unichatai.com.
We do NOT sell your personal data. To provide the AI features, your content is shared with third-party providers that process it on our behalf. Each receives only what that function needs:
We use these providers' standard business APIs and do not authorise them to use your content for any purpose other than delivering the function described above. Their own terms and privacy policies also apply to their handling of that data. We may also share data with other service providers, legal authorities when required by law, and analytics providers in anonymized form.
Depending on your location, you may have the right to access your data, request deletion of your account and content (chat messages, Channels, Notes, Schedule, and AI Chat conversations), correct inaccurate information, or opt out of certain data uses.
You can delete your account at any time in the app under Settings → Security → Delete Account (also available from the login screen via "Delete account"). Deleting your account removes your personal profile data (name, email, phone, avatar) and signs you out permanently; associated content and AI Chat conversations are deleted or anonymized, except where we are required to retain certain information (such as billing records) by law.
Our App is not intended for users under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
If you purchase a subscription, payment is processed by the app store or payment provider applicable to your platform. We do not collect or store your full payment card details. We receive limited transaction information — such as your subscription status, plan level, and a transaction or order identifier — which we use to activate and manage your benefits, and which may be shared with the relevant payment provider as needed to process and verify your purchase.
If you have questions, contact us at ai@unichatai.com